LuxeCare Gold™ insurance NOW AVAILABLE !
NEW COLLECTION SS//2020
DESIGNED IN PARIS

Return & Refund

Returns:

You have 30 calendar days to return an item from the date you received it. If you want to return the package due to the product quality, we will send you a new one without the need to return it.

Refunds after you place your order:

You order is quickly processed. You have 12 hours to make a refund request.

Method of refund:

Any credit will be refunded to the account that the buyer used to pay the original order. Based on Stripe.com, refund can take 5-10 days after we have made the refund request.

Product condition for a return/refund:

To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in its original pouch.

Any merchandise purchased at discount or on sale cannot be returned.

Refund contact info:

To ask a refund or a return, you need to contact us on our website.

Charges for a return:

If you return the package due to a size error, the shipping cost is at your charge.

Refunds after returns:

Once we receive your item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your credit card (or original method of payment).​